Start with the leak
The flex connectors on top are a very common source of leaks, and that's an easy repair, so we don't have to do a full replacement. If it's split internally, that's when we would obviously need to replace it.
When there is no heat
If it's not heating, we'll usually get out our tester and start testing the gas control valve.
AO Smith on water heaters; Navien on tankless units.
Repair or replacement
If your water heater can be repaired or needs to be replaced, the technician gets paid the same.
When repair isn't the right call
A standard tank water heater typically lasts around 10 years. If yours is getting up there in age and the repair would be a full internal replacement rather than something simple like a flex connector, it's worth asking about your options — including going tankless, which runs 20 to 30 years with an annual flush by a licensed plumber.
Straight Answers
Does a water-heater leak always mean replacement?
The flex connectors on top are a very common source of leaks, and that's an easy repair, so we don't have to do a full replacement. If it's split internally, that's when we would obviously need to replace it.
What do you check when the water heater is not heating?
If it's not heating, we'll usually get out our tester and start testing the gas control valve.
Does the technician have an incentive to replace it?
If your water heater can be repaired or needs to be replaced, the technician gets paid the same.
How do I know if I should repair my water heater or replace it?
A standard tank water heater typically lasts around 10 years. If yours is getting up there in age and the repair would be a full internal replacement rather than something simple like a flex connector, it's worth asking about your options — including going tankless, which runs 20 to 30 years with an annual flush by a licensed plumber.
